Shipping Policy:
At Sovora, we are dedicated to ensuring your orders are processed and shipped quickly, efficiently, and with care.
Handling Time:
All orders are processed within 3–5 business days.
Orders placed after 11:00 AM on Saturdays will be shipped the following Monday.
Delivery Time:
Standard delivery typically takes 7–10 business days.
Please note: Delivery times may vary due to factors outside our control, such as carrier delays or inclement weather.
Carriers:
We ship exclusively through trusted carriers, including: USPS, UPS, FedEx, and DHL.
Questions?
Contact us anytime at info@shopsovora.com
Return Policy:
We accept returns within 7 days of purchase.
Eligibility:
Items must be new, unused, and in their original condition.
Custom logo products are non-returnable.
Customers are responsible for all return shipping costs.
A $3 processing fee will be deducted from your refund.
Shipping fees are non-refundable.
Please include a tracking number when returning items.
Refunds will be issued to your original payment method within 10 business days after we receive and inspect your return.
Shipping Issues:
If your order arrives with missing or incorrect items, please contact us within 72 hours of delivery so we can promptly assist you.